Jim Pestaner

WORK EXPERIENCE

Independent Contractor / Agencies 
Direct Service Provider
Jan 2019 – Present

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  • Provide direct services to clients developed through CARE.COM and personal referrals;
  • Coordinate with organizations for fundraising, community awareness, and creating value-added activities;
  • Supervise direct care staff in the provision of services to people at-risk or in-crisis;
  • Research local, state, and federal programs and resources, State of Maryland laws, and technological issues.
  • Responsible for directing, monitoring and evaluating a mentee’s performance, and providing clarification and guidance.
Lead4Life, Inc. (L4L) 
Program Manager 
Sept 2018 – Jan 2019
  • Organized Peer-to-Peer programs and activities in Montgomery and Frederick Counties and submit progress reports and case notes according to guidelines, policies, and standards. Reviewed mentor’s notes with the lead clinician during monthly Supervisory meetings.
  • Coordinated the processing of activities with clients with Billing and Authorization Specialists
  • Performed periodic Concurrent Review and DLA-20s.
  • Represent L4Land perform outreach activities at meetings and events.
  • Coordinated with other partnering organizations for fundraising, community awareness, and creating value-added activities.
  • Supervised direct care staff in the provision of services to people at risk or in crisis.
  • Assessed the training needs of the mentors; make recommendations and suggestions for individual staff training.
  • Responsible for directing, monitoring and evaluating a mentor’s performance, and providing clarification and guidance.
Lead4Life, Inc. (L4L) / AccessAbility Medcare, LLC  (AAMC) 
 Case Manager 
Nov 2016 – Sept 2018
  • Submitted reports according to guidelines, policies, and standards.
  • Reported to Management, Parents, and Family Counselors concerning work and client behavior
  • Developed personal improvement programs
  • Provided in-home and community one-on-one assistance; Plan community outings and activities.
  • Provided support services: employment strategies and search, housing plans and search, and personal organization.
  • When necessary, scheduled medical appointments and transportation for clients.
MGC Internet Community Incorporated (MGC)
Business Manager
Jul 2012 – Sep 2017
  • Supervised contractors; ran daily stand-ups, reported status to clients
  • Payroll and administrative reporting to the State of Maryland
  • Designed web pages and applications using wire-frames, diagrams, and written specification
Federal Government (Naval Hospital, FDA, FLRA) 
IT Support
Aug 1990 – Jul 2012
  • Agency Representative for IT contractors (COTR)
  • System / Project / Network / HelpDesk Manager
  • HelpDesk Process Improvement / Business Analysis
  • Independent worker at satellite buildings; identified, solved, and documented computer and network failures
  • HelpDesk Senior Tech providing process improvement, guidance, and support for staff and contractors
  • Designed a batch program later modified for software installs; Redesigned agency workflow; Designed and published a statistical methodology.
Experience Summary
Skills
education
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